469-633-1500

Frequently Asked Questions

Are reservations necessary?

Yes, during our peak season April-November, we suggest you call us at least 4 weeks ahead of time for an inflatable and as much as 3-6 months ahead of time if you are planning a large event such as a school, church carnival, company picnic, or community event. The earlier you book, the greater your selection.

We are happy to work with you to ensure that you can get equipment that meets your needs. Give us a call and ask what’s available! We do sell out many days during the Spring and Summer, especially the end of the school year and holidays. We are able to be much more flexible during the off-season, December- March.

Is there a deposit required?

We require a 25% deposit if you book 10 days (or greater) in advance before your event.

If you book within 10 days of your event AND we are able to accommodate, Full payment is due at time of booking.

Deposits are not refundable if you cancel for anything but a weather related situation.

Do you deliver and set up?

Yes. We deliver, set-up, take down, and pack up. We insure that our inflatables are clean, functional and safe. Set up usually takes about 20-25 minutes per unit and take down takes about 30-35 minutes per unit.  Depending on your location, deliver fees may apply.

What kind of power is required?

A standard 110v (15 amp) household outlet works just fine for a single blower. We supply the extension cord, and nothing else can be plugged into the double outlet. For safety purposes, all inflatables should be within 80 ft of a working outlet. If you don’t have adequate electrical power, we can supply a generator. We advise against using your own generator, as there is no guarantee that it will be able to produce the power necessary.

What type of surface does the inflatable require?

The absolute safest surface is a level, grassy, dry area. However, we can set up on concrete or carpet. Please specify when ordering what surface we will be setting up on and we’ll make sure to utilize proper anchoring. Unfortunately, we cannot set up on gravel or any other abrasive surface. The site must have easy access and clean of any debris.

Can I have my party at a Park?

Yes. However, most cities require that you make reservations, and that the inflatable company provide a “Certificate of Insurance” to the Parks and Rec Department before the event. You will likely need at least a week in advance to make the proper arrangements with the city. Much of the time, parks do not have electricity, so a generator will be necessary as well.

How do I reserve my inflatable?

Go to our website. Choose your inflatable, game or concession. Give us a call. 469-633-1500. We’ll do the rest.

What payment methods to you accept?

Cash, Check (with proper id), credit card.

What if I have to cancel?

You may cancel up to 3 days before your event. However, a $25 cancellation fee will be assessed. If you cancel less than 3 days, the full fee will apply since we will be unable to book that equipment. Weather cancellations can be communicated within 1 day of the event and do not incur any cancellation fees.  Refer to your contract for the proper communication methods.

It is always best to just reschedule, rather than cancel.

What are my responsibilities as the renter of the inflatable?

You will have to assign a responsible adult to supervise the children while the inflatable is in use. This adult must know all the safety rules and make sure they are carried out. You are responsible for the safety of the children and for the care of the equipment. You will receive a full safety briefing upon delivery.

What do I expect on Rental Day?

Our goal is to arrive and have your inflatable(s) set up and ready at least 30 minutes prior to the beginning of your event. When we arrive, we will agree upon placement options, review the rental agreement, go over our safety checklist, collect outstanding balances and answer any questions that you may have. When your event is complete, we will come back and pack up.

Weather Policy

While we all hope for perfect weather on the day of your event, sometimes our weather here in North Texas is unpredictable. If the weather does turn out to be inclement and your inflatable is not safe to set up, there will not be a penalty nor charge, as long as we have not loaded our equipment. Rain, hail, snow, sleet, high winds, and extremely low temperatures are examples of inclement weather. We reserve the right to make weather related cancellations at any time. We will not, under any circumstances, operate in unsafe conditions.

Safety Brief

A RESPONSIBLE ADULT MUST SUPERVISE THE INFLATABLE(s) AT ALL TIMES.

-Do not allow children to enter the inflatable without ADULT supervision.

-All participants must remove shoes, jewelry, eyeglasses, combs or any other hard or sharp objects that could cause injury to other children or the unit itself, before entering the inflatable.

-Absolutely NO food, drink, candy, gum nor toys inside the inflatable.

-When participants are inside the inflatable, there should be absolutely NO: flips, wrestling, running, pushing, climbing on the walls or any other unsafe behavior.

-Only children of compatible age and size should be in the unit at the same time. Mixing children of different sizes will greatly increase the risk of injury.

-It is best if children do not sit or lay down while other children are bouncing around them, as a jumping child could fall down on top of a sitting or lying child.

-STOP the children from bouncing and have them exit the inflatable if: winds exceed 17 miles per hour, or if it starts raining. Turn the blower motor off after the children exit and wait for the weather to subside. When the weather is ok, turn the blower back on and dry the unit off with towels if it is wet.

-If the blower motor stops: Have the children calmly exit the inflatable while you help them out. Most often the cause is an overloaded circuit or a piece of debris in front of the blower intake. Reset the circuit breaker and make sure the blower is on a dedicated circuit. Clear any debris away from the intake on the blower.